Privacy Policy

Last updated: 10 July 2025

Ticklore ("we", "us", "the workshop") is a watch repair business operating at 14 Lebuh Bishop, 10200 George Town, Pulau Pinang, Malaysia. This policy explains how we collect, use and protect personal data submitted to us through the website at ticklor.blog and through direct enquiries. We operate under Malaysian law, including the Personal Data Protection Act 2010 (PDPA 2010).

1. Data We Collect

We collect personal data only when you provide it directly to us. The categories we may receive include:

• Full name
• Email address
• Telephone number (if provided)
• Description of the watch or repair enquiry
• Technical information submitted by your browser when you visit the site (IP address, browser type, device type), collected via analytics cookies if you have consented to these

We do not collect payment card details, government identification numbers, or sensitive personal data of any kind.

2. How We Collect Data

• Contact form: when you submit an enquiry through the website
• Direct email or telephone: when you contact us directly
• Workshop intake: when you bring a watch to the bench, we may record your contact details and the watch's details for service records
• Cookies: essential cookies function automatically; analytics and preference cookies are set only with your consent. See our Cookie Policy for detail

3. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following grounds:

• Consent: for optional cookies and for marketing communications, where you have opted in
• Contract: to fulfil a workshop service agreement with you
• Legitimate interest: to respond to enquiries, maintain workshop records, and operate the site

4. How We Use Your Data

• To respond to your service enquiry
• To prepare and communicate a written service scope
• To maintain a workshop record for the service period
• To send updates related to an active service project (e.g. stage notifications)
• To improve the website based on aggregated, anonymised analytics data

We do not use your data for unrelated marketing without explicit opt-in, and we do not sell data to third parties.

5. Data Retention

Enquiry records are kept for up to 24 months from the date of last contact. Workshop service records (intake forms, scope documents, timing reports) are kept for up to five years for workshop and warranty reference purposes. After these periods, data is securely deleted. You may request earlier deletion — see Section 8.

6. Third-Party Services

We may use the following third-party services in connection with the website:

• Google Analytics (if analytics cookies are accepted): anonymised website usage data; governed by Google's Privacy Policy
• Google Maps: the embedded map on the homepage is served by Google under their own terms
• Web hosting provider: the website host may log access data (IP address, request timestamps) for security purposes

We do not share identifiable personal data with any of these parties beyond what is technically unavoidable during transmission.

7. Data Protection Measures

• Website served over HTTPS (encrypted in transit)
• Access to workshop records restricted to workshop staff only
• No personal data stored on third-party marketing platforms
• Paper records held in a locked location at the workshop premises

In the event of a data breach that poses a risk to your rights, we will notify affected individuals without undue delay and report to the relevant authority as required under PDPA 2010.

8. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for data processing (where consent is the legal basis)
• Request that we stop processing your data for direct marketing purposes
• Request deletion of your data, subject to our legitimate interests and legal obligations

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving a verifiable request.

9. Cookies

The website uses essential cookies for basic functionality and optional analytics cookies if you accept them. You can manage your preferences at any time through our Cookie Policy page.

10. Third-Party Links

The website may contain links to external sites. Ticklore is not responsible for the privacy practices of those sites and recommends that you read their privacy notices before submitting personal data to them.

11. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has submitted data to us, please contact us at the address below and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The revised version will be published on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact for Data Enquiries

For any question or request relating to your personal data: